Even after A$4,000 in repairs, Heather’s $18,000 rooftop solar and battery system is still not working.
Heather worked as a nurse until a workplace accident caused her to leave the workforce. She put most of her compensation towards making a switch to clean energy, hoping to bring down her energy costs and increase her comfort.
But a solar company sold her a system that wasn’t suited to her needs. They also didn’t clearly explain how the system worked or how to maintain it.
Heather’s battery failed after roughly two years. Her system’s complexity, and the limited handover provided by the company, meant she didn’t notice its failure during the short warranty period. Reflecting on the technical written information provided to her, Heather told us it was “way over my head”.
As a result, she is fully responsible for the cost of repairs, which she cannot afford. And she has since been told the battery is irreparable.
Heather’s story is one of many featured in our new report published today. It shows household clean energy technologies — such as rooftop solar, household batteries and electric vehicles — can be unnecessarily complicated, time consuming and costly.